FAQ
Covid-19
Q: What are your current store hours?
A: We still have modified store hours at this time. We are open:
Monday - Saturday: 11am - 7pm
Sunday: 11am - 6pm
Q: Can I shop in your store during the Covid-19 situation?
A: Yes, you can shop with us! We offer three options:
- Visit us in-store
- Place an order online
- Call us at 780-417-3356 to order over the phone
You can have your order delivered anywhere in Alberta or choose curbside pick-up at our store.
Q: What are my options for delivery?
A: We are able to ship your order anywhere within Alberta. We use Fedex as our shipping agent. We also offer free delivery within the Edmonton area (Edmonton, Sherwood Park, St. Albert & Fort Saskatchewan) on orders over $250. For more info visit our Delivery page. Our shipper, Fedex, is practicing safe social distancing. They will not require a signature at this time. However, they will need to see an adult thorugh the door/window in order to leave the shipment.
Q: What is your procedure for curb side pick up?
A: Pick up procedure:
- We will call you when your order is ready for pick up. Please wait until you receive a call from us before proceeding to the store.
- When you arrive at the store, pull up to Emergency Exit door. It is located to the left of the main entrance (towards Save-On Foods).
- Call us at 780-417-3356
- Show us your ID & the credit card used for the purchase through the store window or your vehicle window.
- Open the trunk/tailgate/back door of your vehicle and we will then load your purchase.
- If possible, we ask that you close your own trunk/tailgate/vehicle door.
General
Q. Do you ship outside Alberta?
A: Due to provincial regulations we are not able to ship outside Alberta.
Q. I have questions about the order I submitted. Who should I contact?
A: You can call the store at 780-417-3356 or email ordersswp@everythingwineandmore.ca
Q. There is a product I'm looking for but I don't see it on your website. Can you bring this product in for me?
A: We are able to special order a wide variety of products. Send us an email or call the store at 780-417-3356 to request your product. The cut off for special orders is Monday at noon.
Q: Do you offer a volume discount?
A: Yes! On purchases of 6-11 bottles you receive 5% off your order. On purchases of 12+ bottles you get 10% your order. You can mix & match wines & spirits for this discount.